It takes our team 5 to 15 business days to process your order, manufacture your products, and deliver them (free of charge). We make every effort to ensure you receive your order as quickly as possible, without compromising the quality of our products.

You can track the progress of your order by clicking on the following link: Parcel Tracking

Your order may be shipped in multiple packages for faster delivery. This is particularly true for our lithium batteries, which are sometimes shipped in separate packages for logistical reasons. However, if all your packages have arrived and you still don't have all your items, please contact our customer service by email.

A problem with the Post Office? Lost, broken, or destroyed package?

With our secure delivery , Horalpes takes care of disputes for you. Customer satisfaction is our priority. We do not blame the carrier. We assume full responsibility by immediately sending you a new package at our expense . Items must, however, be returned within 14 days of receipt of the package. As soon as the product is received, you can be refunded. To be eligible for a return, your item must be unused and in the same condition that you received it.

Do not hesitate to contact us by email: our team will do its utmost to meet your expectations.

Deliveries to overseas France (DOM-TOM) are generally longer (up to 2 months from the date of order) in order to remain financially accessible. An additional cost for delivery will be requested for the following countries:

- Guadeloupe

- Guyana

- Reunion Island

- Martinique

- Mayotte

- New Caledonia

- Saint-Barthélemy

- Saint Pierre and Miquelon

- Saint-Martin

- Wallis and Futuna

- French Polynesia

Yes. You can modify your order if it is not yet in the "processing" status.

Yes. If it's not being processed, we can refund you in full. If it's already been processed, there's a 50% cancellation fee.

Contact us by email ( contact@horalpes.com ) and our teams will help you as much as possible.

Our primary concern is the safety and positive experience of our customers on our site.

We therefore use the most secure payment methods currently available:

- Credit card

- G2A PAY

Our secure connection prevents any information theft and fraud during your purchase.

100% Secure

We use the latest technology on our site to protect all information (“https” protocol and SSL/TLS throughout the site).

This is visible by the presence of a padlock to the left of the URL address.

We respect your privacy. Horalpes will never sell, trade, rent, or lend your personal data to any other organization. "Personal data" means data about an identifiable individual as described in applicable privacy laws.

We strive to comply with the privacy principles and personal data requirements of French law. This privacy policy aims to inform our guests about how we collect, use, and share the personal data we hold or manage.

Here are the steps to follow to place an order:

- Click on the product
- Click on add to cart
- Click on the shopping cart at the top right
- Click on finalize order
- Enter your payment method
- It's done :)

No, unfortunately. Except in exceptional cases, we only accept one discount code per order.

If you would like to order in quantity, we invite you to send an email to our team at the following address: support@horalpes.com

General information on Horalpes product sizes is available on each product sheet.