Horalpes France customer service is available to answer your questions from Monday to Saturday.

Before each request, please provide us with your order number (available in the purchase confirmation email starting with: #) so that our agents can respond to your request as quickly as possible.

We know that around 80% of our customers order their heated clothing with an external battery; at a time when we must all act to limit waste and waste, we have chosen to deliver clothing and lithium batteries separately for logistical reasons. Therefore, it is perfectly normal to receive your order with batteries and clothing separate.

Many answers to your questions are already available on our FAQ page. We therefore strongly encourage you to consult our Frequently Asked Questions page.

You can contact us directly by email: client@horalpes.com.